Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sharon Abend

Sharon Abend

August 28, 2024

5  out of  5
rating by Sharon Abend
"Christine, the client support person at Sandy Cohen's Exeter office, was most helpful in taking my auto insurance premium payment over the phone. I started paying premiums in this manner as doing it online "was" working and then, about 18 months ago a horrible "mishmash" occurred through the State Farm website and I ended up delinquent in my premium payment. No more paying on the website for this 'chickie'!"
We responded:
"Sharon, thank you for your feedback. I'm glad Christine was able to assist you with your auto insurance premium payment over the phone. I apologize for the issues you experienced with the State Farm website. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Sandy Cohen - State Farm Insurance Agent, Reading, PA"
Profile photo of Dave T

Dave T

May 3, 2024

5  out of  5
rating by Dave T
"Great customer service...!!! No complaints whatsoever."
We responded:
"We love seeing reviews like this, Dave! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Profile photo of Sheila Petri

Sheila Petri

March 20, 2024

5  out of  5
rating by Sheila Petri
"Staff is professional, kind and courteous. They always listen to my concerns or questions and take the time to answer in a way easily understood. Spoke with Chris today she found a way to save money on my bill-even though I had a question about another matter. Thanks Chris!! I always feel treated as family during interactions with them. Thank you for everything over the years."
We responded:
"Wow, thank you for the glowing review, Sheila! We are delighted to hear that Chris and our team provided you with exceptional service, answered your questions, and even found a way to save you money on your bill. We truly value treating our customers like family and appreciate your loyalty over the years. Thank you for choosing us for your insurance needs! - Sandy Cohen - State Farm Insurance Agent, Reading, PA"
Profile photo of Anne Padinske

Anne Padinske

March 4, 2024

5  out of  5
rating by Anne Padinske
"I needed an updated registration card and did not realize my account was not updated lately. I called the office and got Chris ( female ). She sent me the card within five seconds on email and then discussed with me my account. It was fast, efficient, and excellent service. She was so kind as well. It’s so nice to know you can call a company that you need in your life and they don’t treat you with anything but respect and understanding. Thank you, Chris. Anne Padinske."
We responded:
"Hi Anne! We're delighted to hear about your positive experience with Chris! Fast, efficient, and excellent service along with kindness are certainly commendable qualities. If you ever have more questions or need further assistance, Chris and our team are here for you. Thank you for sharing your appreciation!"
Profile photo of Joseph Ludwig

Joseph Ludwig

February 22, 2024

5  out of  5
rating by Joseph Ludwig
"Prompt and efficient! Sandy has met all of my insurance needs. I not only have my home and auto insurance but also my commercial properties covered by State Farm. I feel very comfortable having an agent that I know is readily available to address my concerns."
We responded:
"Joseph, I'm thrilled to hear about your experience! It's been my pleasure to ensure that you have the coverage you need for your home, auto, and commercial properties. If you ever have any questions or concerns, please don't hesitate to reach out."
Profile photo of Kerry Koch

Kerry Koch

January 24, 2024

5  out of  5
rating by Kerry Koch
"I’ve been with State Farm over 30 years. When my agent retired a few years back, I met Sandy Cohen. Over the years he has changed and improved my coverage several times. Recently I recommended a new client to him through his new Wyomissing office. His representative there, Pete Morrotto, not only saved my friend money but improved coverage on both home and auto. I recommend either office, Wyomissing or Exeter, which ever is convenient."
We responded:
"Kerry, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Profile photo of Diane Gerson

Diane Gerson

December 6, 2023

5  out of  5
rating by Diane Gerson
"I was amazed by the attention and care I was given when switching insurance coverage. I was taken through each step carefully to make sure I understood each component of the policies. I felt a personal connection with Justine. She displayed great compassion and patience while helping me navigate this change. She was so helpful and willing to explain changes she had suggested to my satisfaction. This is excellent customer service given by a local agency. Again, I must emphasize the patience that Justine showed when working with me. Thank you to this agency for helping an older person navigate the insurance policy process with professionalism, grace and courtesy."
We responded:
"Diane, we are grateful for your kind words and thrilled to hear about your positive experience with Justine. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Justine exceeded your expectations."
Profile photo of Delianne Rivera

Delianne Rivera

October 25, 2023

5  out of  5
rating by Delianne Rivera
"Daniel Batchelder help me set up a life insurance policy. He is very knowledgeable and explained every aspect of my options thoroughly. With him proving all of this information, I was able to choose the best option for me."
We responded:
"Thank you, Delianne! We are fortunate to have hard-working team members, like Daniel, who do their best for their customers. Thank you for trusting us with your life insurance coverage needs!"
Profile photo of Chris K

Chris K

October 21, 2023

5  out of  5
rating by Chris K
"Very nice people working here Rachel and Daniel are very helpful and professional too. They offer great rates as well!"
We responded:
"Chris, thank you for sharing your experience with Rachel and Daniel! Our office loves being your good neighbor."
Profile photo of Pam Gaspari

Pam Gaspari

September 1, 2023

5  out of  5
rating by Pam Gaspari
"Great personality and was very helpful"
We responded:
"Pam, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Airiana Cruz

Airiana Cruz

March 17, 2023

5  out of  5
rating by Airiana Cruz
"Daniel is the man! Not only did he consistently try to get in contact with me but he also gave me a fantastic quote on all insurances available. Wonderful service"
We responded:
"Thank you, Airiana, for taking the time to leave a shoutout for Daniel. It makes our day hearing about how we were able to help wonderful customers like you with finding the right policy. We look forward to continuing our relationship!"
Profile photo of Craig Jennings

Craig Jennings

March 1, 2023

5  out of  5
rating by Craig Jennings
"Outstanding service and prices, great friendly people. I'm glad I choose them."
We responded:
"Craig, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Madison Batchelder

Madison Batchelder

February 27, 2023

5  out of  5
rating by Madison Batchelder
"Sandy's team showed me I was being severely overcharged for my car insurance policy through a different company, and were easily able to set me up with a much more affordable plan (that also had more coverage). I'm thankful they were so easy to get ahold of and quick to help!"
We responded:
"Madison, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Profile photo of Du'Pree Dawkins

Du'Pree Dawkins

February 18, 2023

5  out of  5
rating by Du'Pree Dawkins
"Sandy Cohen made my switch from my old insurance quick and easy! He got me a life, home, and auto bundle and saved me THOUSANDS!!!"
We responded:
"Du'Pree, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policies!"
Profile photo of Kim Allmendinger

Kim Allmendinger

February 17, 2023

5  out of  5
rating by Kim Allmendinger
"Daniel was one of the nicest petiole to work with. Funny and not pushy. He got me what I needed at a fair price."
We responded:
"Kim, thank you for sharing your experience with Daniel! We appreciate you putting your trust in our office to help protect what matters most."
Profile photo of Debra Goodman

Debra Goodman

February 17, 2023

5  out of  5
rating by Debra Goodman
"The friendliest group of insurance agents in the area. Quick response , great pricing and overall a genuinely caring group of individuals. Would recommend."
We responded:
"Debra, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Ian Mont

Ian Mont

February 2, 2023

5  out of  5
rating by Ian Mont
"5 STARS FOR DAYS!!! Daniel over there is our main guy and he is always there for us no matter the time or issue. I can really count on him. Sandy has also saved me from some issues in the past by giving me some of his time to talk about things. Everyone that I have every talked to at this office has been amazing. I hope that if I ever need to unfortunately use my insurance coverage in the future that it is just as seamless and stress free. We highly recommend!"
We responded:
"Hi Ian! Thank you for the five-star rating for Daniel! He is a wonderful part of our team and we are happy to hear that he provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Profile photo of Davina Brodman

Davina Brodman

February 2, 2023

5  out of  5
rating by Davina Brodman
"Loved talking with Cheril Condrath! Explained everything so that we were able to understand. Very Professional"
We responded:
"Davina, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Cheril cares a lot about our customers."
Profile photo of james guzowski

james guzowski

January 28, 2023

5  out of  5
rating by james guzowski
"excellent service"
We responded:
"James, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Walesca Sanchez

Walesca Sanchez

January 24, 2023

5  out of  5
rating by Walesca Sanchez
"Rachel is the sweetest and kindest person to work with thank you for helping me and my family get an awesome home and car insurance. She was on the ball for every question I had and helped me with everything. Highly recommend her for your insurance needs :)"
We responded:
"Hi, Walesca! Thank you for the shoutout for Rachel! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Profile photo of Nicole Renninger

Nicole Renninger

January 23, 2023

5  out of  5
rating by Nicole Renninger
"Throughout my youth I managed to rack up an extremely high car insurance rate and I sadly accepted it would be that way for a very long time. I spoke with Rachel at Sandy' Cohen's office and she was unbelievably friendly and helpful. I almost cried with the amount of money she saved me and the relief she gave me that having great insurance was possible at an extremely affordable rate, even with the history I have. I feel educated and completely satisfied with the service Rachel provided and look forward to discussing more with her in the future. Thank you!"
We responded:
"Thank you, Nicole, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Rachel, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Profile photo of Christian Padilla

Christian Padilla

January 20, 2023

5  out of  5
rating by Christian Padilla
"Hey yes I love the way they are whit me always have my question answered always guide me true the right way it's always a good experience I will give them 10 stars"
We responded:
"Christian, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of david eschelman

david eschelman

November 27, 2022

5  out of  5
rating by david eschelman
"I've been a client of Sandy's (and his predecessor) for more than 30 years. Until recently, I've thankfully had only a few minor claims. My recent unfortunate experience demonstrated the value of having an agent like Sandy who knows me and is dedicated to customer service. Briefly, my car was hit while I was stopped at a traffic light. Sandy did a great job of navigating the process to evaluate whether my car should undergo extensive repairs or be totaled, along with securing a prompt payment when the latter was determined. It was so incredibly helpful to have a specific person familiar with my situation who answered my phone calls, responded to my emails in a timely fashion, and truly cared enough to ensure that the claim was managed fairly. Sandy represented me and prioritized my interests throughout this process."
We responded:
"David, Thank you so much. I’m so glad you had a positive experience with us during that difficult situation. We always want to do whatever we can to help make claims easier for our customers. Thank you for sharing! We appreciate your business. -Sandy"
Profile photo of I C

I C

August 30, 2022

5  out of  5
rating by I C
"The Lady's at this location are very nice and helpful ."
We responded:
"Thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Stephen Sauer

Stephen Sauer

August 7, 2022

5  out of  5
rating by Stephen Sauer
"Daniel reached out and provided fantastic service. He went above and beyond what he needed to in helping me. Thank you Daniel!!"
We responded:
"Thank you for the five-stars, Stephen! Our office is here for you whenever you need us and is honored you have chosen our office to help you protect what matters most."